What is service dispatch software?
Service dispatch software schedules and dispatches technicians to service calls and tracks the work from request to invoice — work orders, a dispatch board, technician scheduling, a mobile field app, customer and asset history, and billing. It is the field-service counterpart to project management: built for repair, maintenance, and service work rather than multi-week construction projects.
Field PM includes a full service and dispatch module — but its distinction is that it sits in the same platform as construction project management and cost-coded job costing, so a contractor who runs both does not need two systems.
One platform for service and project work
Plenty of commercial and industrial contractors do new-construction projects and run a service or maintenance department — and end up paying for a project tool plus a separate FSM tool, with customers, assets, and accounting split across both. Field PM keeps them together: dispatch a service call in the morning and check a project's labor productivity in the afternoon, in one login, on one bill.
What the dispatch module includes
- •Work orders — create, assign, schedule, and close out
- •Dispatch board — see technicians, jobs, and status at a glance
- •Technician scheduling and routing
- •Native iOS & Android field app — time, materials, photos, notes, sign-off
- •Customer and asset/equipment service history
- •Time-and-materials capture that flows to invoicing
- •Invoicing and two-way accounting sync (QuickBooks, Sage, Xero, NetSuite, Acumatica)
- •Shared platform with project management, job costing, and safety/QA/QC
Who it is for
Field PM's dispatch fits commercial and industrial contractors that self-perform projects and also run service — electrical, mechanical/HVAC, and piping shops especially. If you are a pure residential home-services business, a dedicated FSM platform may go deeper on service-only workflows; Field PM is the efficient choice when you need service dispatch and construction project management together.
How it compares
Dedicated FSM platforms like ServiceTitan, Jobber, Housecall Pro, FieldEdge, and Workiz are deep on residential service. Field PM's edge is combining dispatch with real construction project management and cost-coded job costing — one platform for shops that do both.
Frequently asked questions
What is service dispatch software?+
Service dispatch software schedules and dispatches technicians to service calls and tracks the work from request to invoice — work orders, a dispatch board, technician scheduling, a mobile app for the field, customer and asset history, and billing. It is the field-service (FSM) counterpart to project management, aimed at repair, maintenance, and service work rather than construction projects.
What is the difference between service dispatch and project management software?+
Project management software runs multi-week construction projects (budgets, RFIs, change orders, AIA billing); service dispatch software runs short service calls (work orders, dispatch board, technician scheduling, invoice). Many commercial contractors do both — new construction and a service department — and end up paying for two systems. Field PM includes both, so project and service work live in one platform.
Who should use Field PM for service dispatch?+
Commercial and industrial contractors that self-perform projects and also run a service or maintenance arm — electrical, mechanical/HVAC, and piping shops especially. If you are a pure residential home-services business (HVAC/plumbing/electrical service only), a dedicated FSM tool like ServiceTitan, Jobber, or Housecall Pro may fit better; Field PM shines when you need service and project management together.
Does the dispatch module include a mobile app and invoicing?+
Yes. Technicians get native iOS and Android apps to see their assigned work orders, capture time and materials, add photos and notes, and close out jobs from the field. Completed work orders flow to invoicing and to your accounting sync (QuickBooks, Sage, Xero, NetSuite, Acumatica).
How does Field PM compare to ServiceTitan or Jobber?+
ServiceTitan, Jobber, Housecall Pro, and FieldEdge are dedicated residential/commercial FSM platforms. Field PM competes for contractors who need dispatch and service alongside real construction project management and cost-coded job costing — one platform instead of a project tool plus a separate service tool. For service-only residential work, the dedicated FSM tools are deeper; for mixed project-and-service commercial shops, Field PM is the more efficient fit.
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